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EXCLUSIVABRIGO – Indústria Hoteleira Lda. respects the privacy of its customers and suppliers. This Privacy Policy describes who we are, for what purposes we can use your data, how we treat it, who we share it with, how long we keep it, as well as ways to contact us and exercise your rights.
Your data will be processed by the companies belonging to the EXCLUSIVABRIGO – Indústria Hoteleira Ltd. Group [1], hereinafter EXCLUSIVABRIGO – Indústria Hoteleira Ltd. or “us”. This company is responsible for the processing of personal data within the meaning of the General Data Protection Regulation. For questions related to the treatment of your personal data, please contact our Data Privacy Officer at EXCLUSIVABRIGO – Indústria Hoteleira Lda. through the following email address: administrative@exclusivebrigo.pt
As a rule, your data is requested directly, when you register on our Site, visit our Accommodations, communicate with us by phone, by email, or via chat, request a contact and/or send newsletters, subscribe a given service, provides or requests information, purchases a product or establishes a contractual relationship with EXCLUSIVABRIGO – Indústria Hoteleira Lda. via online or offline. However, EXCLUSIVABRIGO – Indústria Hoteleira Lda. may also collect your data indirectly, through partners and official entities.
EXCLUSIVABRIGO – Indústria Hoteleira Lda. will treat your personal data for the following purposes:
The processing of your data is necessary for the execution of the contract to be signed between you and EXCLUSIVABRIGO – Indústria Hoteleira Lda., or for carrying out pre-contractual measures at your request. If you do not provide your data, we will not be able to provide you with the requested or contracted services. In some circumstances, we may request information about relatives and companions, such as the names and ages of children.
During your stay, we may collect images, audio and video data through security cameras located in public areas, such as hallways and lobbies, in our units.
If you send us personal data relating to other people (for example, when making a reservation on behalf of another person or when purchasing a product as a gift) we consider that we here also have a legitimate interest in handling this data in accordance with our privacy policy.
Your data will be kept for this purpose for 5 years after your last stay at an EXCLUSIVABRIGO – Indústria Hoteleira Lda. Without prejudice to compliance with the legal provisions relating to the retention of data for a longer period.
Customers' personal data may also be processed by EXCLUSIVABRIGO – Indústria Hoteleira Lda. for the purpose of litigation management. The legal basis is the existence of a legitimate interest on the part of EXCLUSIVABRIGO – Indústria Hoteleira Lda. and the data will be kept for the period necessary to exercise the respective rights.
The processing of your data is necessary to carry out pre-contractual steps at your request with a view to signing a contract between you and EXCLUSIVABRIGO – Indústria Hoteleira Lda. or pre-contracted.
Your data will be kept for this purpose for 120 days without prejudice to compliance with the legal provisions relating to the retention of data for a longer period.
EXCLUSIVABRIGO – Indústria Hoteleira Lda. may process your data to send you information about its products and services. This data processing will only be carried out with your consent, given at the time of data collection or through the form specifically filled in for this purpose. If you consent, you will receive marketing communications via email or any other means indicated by you. The non-availability of your personal data (name and e-mail) makes it impossible for EXCLUSIVABRIGO – Indústria Hoteleira Lda. to send you commercial communications.
Your data will be kept for this purpose until your instructions to the contrary or, at most, up to 5 years after your last stay in an EXCLUSIVABRIGO – Indústria Hoteleira Lda.
EXCLUSIVABRIGO – Indústria Hoteleira Lda. may process your personal data and combine information relating to personal preferences, interests and behavior, with a view to improving the products and services we provide.
This data processing will only be carried out with your consent, given at the time of data collection or through the form specifically filled in for this purpose.
You may at any time object to this processing of data.
Your data will be kept for this purpose until your instructions to the contrary or, at most, up to 5 years after your last stay in an EXCLUSIVABRIGO – Indústria Hoteleira Lda.
Management of complaints and contacts received by EXCLUSIVABRIGO – Indústria Hoteleira Lda.
You can send us suggestions or complaints regarding the services provided by EXCLUSIVABRIGO – Indústria Hoteleira Lda. Your personal data will be processed based on the legitimate interests of EXCLUSIVABRIGO – Indústria Hoteleira Lda. and in your consent. EXCLUSIVABRIGO – Indústria Hoteleira Lda. collects your data to analyze and resolve the situation underlying your suggestion or complaint.
Your data will be kept for this purpose for as long as necessary to resolve your question, at most 3 years after the end of the process.
Supplier Management / Service Provider / Subcontractors
The processing of your data is necessary for the execution of the contract to be signed between you and EXCLUSIVABRIGO – Indústria Hoteleira Lda., or for carrying out pre-contractual measures at your request. If you do not provide your data, we will not be able to fulfill the contractual obligations assumed. Your data will be kept for this purpose during the term of the contract / contractual relationship in question without prejudice to compliance with the legal provisions relating to the retention of data for a longer period. The personal data of suppliers may be processed by EXCLUSIVABRIGO – Indústria Hoteleira Lda. for the purpose of managing litigation. The legal basis is the existence of a legitimate interest on the part of EXCLUSIVABRIGO – Indústria Hoteleira Lda. and the data will be kept for the period necessary to exercise the respective rights.
For the purposes and under the terms described above, your data may be disclosed::
– Within the scope of the business group EXCLUSIVABRIGO – Indústria Hoteleira Lda.. We always do our best to comply with the standards and service standards of our brands in the different countries where we are located. In this context, always with your prior consent, we share your personal data with authorized internal recipients.
– Third party service providers / Supplier / Subcontractors of EXCLUSIVABRIGO – Indústria Hoteleira Lda..
If you are our customer, service provider or supplier, your personal data may be processed by companies subcontracted by EXCLUSIVABRIGO – Indústria Hoteleira Lda., namely for the hosting of a website, email, online store, surveys, hotel management system , call center and business partners. These companies are provided with only the personal data necessary for the provision of the service in question. Personal data may also be accessed by internal and external auditors to EXCLUSIVABRIGO – Indústria Hoteleira Lda., with the guarantee that they will be kept confidential and will not be used for purposes other than the audits.
If there is a transfer of personal data outside the EU, it will be subject to adequate guarantees in view of the applicable legal requirements, such as the execution of contracts that include the standard clauses approved by the European Commission. For more information, you can contact us at administrative@exclusivebrigo.pt.
At any time, you can ask us:
● Access to information we maintain about you;
● Correction of information if it is inaccurate or incomplete;
● The deletion or limitation of the processing of your personal data;
● If the processing depends on your consent or agreement and this is done by automated means, you have the right to send the personal data previously provided, in a structured, commonly used form and in a computer-readable format.
Your requests will be handled with special care so that we can ensure the effectiveness of your rights. You may be asked to provide proof of your identity to ensure that personal data is only shared with the owner.
You should be aware that in certain cases (eg due to legal requirements) your request cannot be fulfilled immediately.
In any case, you will be informed of the measures taken in this regard, within a period of one month from the moment the request is made.
You also have the right to file a complaint with the National Data Protection Commission https://www.cnpd.pt/.
The holder of personal data has the right to obtain from EXCLUSIVABRIGO – Indústria Hoteleira Lda. confirmation that the data concerning them are or are not subject to processing and, if applicable, to access their personal data and access the information provided for by law.
If you want more than one copy of your personal data in the process of being processed, EXCLUSIVABRIGO – Indústria Hoteleira Lda. subjects this service to the payment of a fee for administrative costs.
The holder of personal data has the right to obtain from EXCLUSIVABRIGO – Indústria Hoteleira Lda., without undue delay, the rectification of inaccurate or incomplete data concerning him.
The holder of personal data has the right to obtain from EXCLUSIVABRIGO – Indústria Hoteleira Lda. the deletion of their data, without undue delay, and the latter has the obligation to delete the personal data, without undue delay, when applicable, namely, one of the following reasons:
a) Personal data are no longer necessary for the purpose for which they were collected or processed;
b) The data subject has withdrawn his consent to the processing of data (in cases where the processing is based on consent) and there is no other basis for such processing;
c) The holder is opposed to the processing and there are no prevailing legitimate interests that justify the processing;
The data subject has the right to obtain from EXCLUSIVABRIGO – Indústria Hoteleira Lda. the limitation of the treatment, if one of the following situations applies:
a) Dispute the accuracy of the personal data, for a period that allows EXCLUSIVABRIGO – Indústria Hoteleira Lda. to verify its accuracy;
b) The processing of data is illegal and the data subject opposes the deletion of personal data and requests, in return, the limitation of its use;
c) EXCLUSIVABRIGO – Indústria Hoteleira Lda. no longer needs personal data for processing purposes, but these data are required by the holder for the purposes of declaration, exercise or defense of a right in a legal proceeding;
d) If you have opposed the processing, until it is verified that the legitimate reasons of the data controller prevail over those of the data subject.
If the processing depends on the consent of the data subject and this consent has been provided by automated means, the data subject has the right to receive the personal data concerning him/her which he/she has provided to EXCLUSIVABRIGO – Indústria Hoteleira Lda. in a structured format , current use and automatic reading.
In cases where data processing is carried out for the purpose of legitimate interests pursued by EXCLUSIVABRIGO – Indústria Hoteleira Lda.; or 2) the processing of data is carried out for the purposes of direct marketing or 3) definition of profiles, you may also, at any time, object to the processing of your personal data.
CAN YOU REVOKE YOUR CONSENT SUBSEQUENTLY?
If consent is legally necessary for the processing of personal data, the data subject has the right to withdraw consent at any time, although this right does not compromise the lawfulness of the processing carried out based on the consent previously given or the subsequent processing of the same data, based on another legal basis, such as the fulfillment of the contract or legal obligation to which EXCLUSIVABRIGO – Indústria Hoteleira Lda. is subject. If you wish to withdraw your consent, you can contact us at administrative@exclusivebrigo.pt.
HOW DOES EXCLUSIVABRIGO – Indústria Hoteleira Lda. USE COOKIES AND SIMILAR TECHNOLOGY?
To provide a better service to the user, we use cookies, that is, small text files that are placed on the hard disk by a web page server. This technology is used by EXCLUSIVABRIGO – Indústria Hoteleira Lda. mainly to:
• Allow us to know who our visitors are and, in this way, provide a better, safer and more personalized service;
• Know the performance of our websites and plan their updating and improvement, meeting the expectations of our customers. Each visitor is assigned an individual cookie, thus ensuring data privacy and security. The presentation of statistical data is done in an aggregated way, not allowing the identification of the individual visitor.
If you still have any doubts regarding the processing of your personal data, or wish to exercise any of your rights, please contact us:
E-mail: geral@exclusivabrigo.pt
Occasionally, EXCLUSIVABRIGO – Indústria Hoteleira Lda. will update this Privacy Policy. We ask that you periodically review this document to stay current.
Last update: October 2021
[1] EXCLUSIVABRIGO – Indústria Hoteleira Lda., incorporated and existing under Portuguese Law, with registered office at CM1081 – 1 Sr. dos Aflitos, Quinta do Templo, 7005-874 Évora, Portugal, legal person number 510 903 185, company that operates the TEMPLO HOTELS GROUP, TEMPLO BOUTIQUE HOTEL and QUINTA DO TEMPLO COUNTRY HOUSE;
Templo Boutique Hotel
Rua do Menino Jesus
7005-601 Évora
Portugal
GPS: 38.573217, -7.909195
reservas@templohotelsgroup.com
Tel. +351 266 755 310
(Chamada para rede fixa nacional)
Tlm. +351 962 390 256
Reception Opening Hours
Every day between 08am e as 10pm
